Return, Exchange & Store Credit Policy

Pre-orders are made or processed specially for the drop. There may be rare delays due to production, finishing, quality checks, courier timelines, or availability.

Pre-order cancellations are not accepted once the order is placed. The expected dispatch timeline, wherever applicable, will be mentioned on the product page.

Store credit is issued only after a request is reviewed and approved by 4TWNTY.

Store credit can be used for future purchases on the 4TWNTY website. It cannot be transferred, exchanged for cash, or refunded to the original payment method.

If the product you have received is damaged, contact us through the Contact Us page within 24 hours of delivery.

Exchange approval depends on the condition of the product and the reason for the request.

To be eligible for an exchange, the product must be unused, unwashed, unworn, and in the same condition as received. It must also be returned with the original packaging, tags, outer plastic packaging, and label wherever applicable.

Pickup and delivery charges for exchanges must be paid by the customer.

Customer can only exchange once allowed per order

Please check the size chart carefully before placing your order.

If the customer receives the same size that was ordered, we may not be able to offer a return for size-related issues. Size exchange approval depends on availability, product condition, and eligibility.

For size exchange please contact us via the contact us page within 3 days of delivery.

Made-to-measure orders are created according to specific customer requirements and are not eligible for return, refund, or exchange.

Alterations may be possible depending on the product. If an alteration is approved, the customer must ship the product to us within 7 days of receiving the order and bear the shipping charges.

Products purchased on sale cannot be cancelled once the order is placed.

Sale products are not eligible for refunds. Exchange eligibility depends on the product, size availability, and condition of the item.

For any approved exchange, the customer must record a clear packing video showing the product being packed and handed over to the courier partner.

The video must be continuous, with no cuts, and the parcel must be clearly visible. Without this, exchange claims may not be accepted.

All return, exchange, replacement, and store credit requests are subject to review by 4TWNTY.

4TWNTY reserves the right to reject requests if the product is used, washed, damaged after delivery, missing tags or packaging, or does not meet the policy conditions.