Shipping & Delivery Timeline

01

Order Processing Timeline

Orders are usually processed within 24 to 48 working hours after order confirmation, payment verification, and internal order review.

Processing timelines may vary during sales, new drops, limited releases, high order volume, public holidays, courier disruptions, or operational delays.

Processing means that your order is being verified, packed, quality checked, and prepared for dispatch. It does not mean the order has already been shipped.

02

Dispatch Timeline

Once an order is processed, it is handed over to the courier or logistics partner for shipment.

For ready-to-ship products, dispatch usually happens after processing is complete. For pre-orders, made-to-measure products, hand-painted products, custom products, special finish products, or limited drops, dispatch may take longer and the expected timeline will be mentioned on the product page wherever applicable.

If a product page mentions a longer dispatch timeline, that timeline will apply over the standard processing timeline.

03

Estimated Delivery Timeline

Delivery timelines depend on your location, courier serviceability, distance from dispatch location, order type, payment verification, public holidays, local restrictions, weather, courier workload, and customer availability.

Metro cities may receive orders faster, while remote areas, non-serviceable PIN codes, or difficult-to-reach locations may take longer.

All delivery timelines are estimates and should not be treated as guaranteed delivery dates unless specifically confirmed in writing by 4TWNTY.

04

Tracking Details

Tracking details are usually shared once the order is dispatched and scanned by the courier partner.

There may be a short delay between dispatch and tracking activation because courier systems can take time to update.

If tracking does not update immediately, please wait for 24 to 48 working hours before raising a support request.

05

Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

Shipping fees may vary depending on location, product type, order value, courier partner, COD availability, promotional offers, or special campaigns.

Shipping charges are generally non-refundable unless specifically approved by 4TWNTY based on the case.

06

Partial COD Orders

For partial Cash on Delivery orders, the prepaid amount is collected to confirm the order and reduce fake or non-serious orders.

If a partial COD order is shipped and the customer refuses to accept delivery, is unavailable, provides an incorrect address, rejects the parcel, or does not complete the remaining payment at delivery, the prepaid amount will not be refunded.

By placing a partial COD order, you agree that the prepaid amount may be retained by 4TWNTY to cover processing, packing, payment gateway, logistics, return-to-origin, and operational costs.

07

Customer Availability at Delivery

Customers are responsible for being available at the provided delivery address and answering courier calls or delivery attempts.

If the courier partner is unable to deliver because the customer is unavailable, unreachable, refuses the parcel, provides an incorrect number, or does not respond to delivery attempts, the shipment may be marked undelivered or returned to origin.

4TWNTY will not be responsible for delays or return-to-origin cases caused by customer unavailability, incorrect contact details, or incorrect address information.

08

Incorrect Address or Contact Details

Customers must enter the correct name, phone number, email address, full shipping address, landmark, city, state, and PIN code at checkout.

If an incorrect address, incomplete address, wrong PIN code, or wrong phone number is provided, delivery may be delayed, failed, or returned to origin.

If the address needs correction after order placement, contact us immediately. Address changes are not guaranteed once the order has moved into processing, packing, or dispatch.

09

Return to Origin / RTO

A shipment may be returned to origin if delivery fails due to customer refusal, customer unavailability, incorrect address, incorrect phone number, non-payment of COD amount, failed delivery attempts, non-serviceable location, courier restrictions, or operational issues.

If a prepaid order is returned to origin due to customer-side issues, reshipping may require additional shipping charges.

For partial COD orders returned due to refusal or non-acceptance, the prepaid amount will not be refunded.

10

Courier Delays and Third-Party Logistics

Courier and delivery services are handled by third-party logistics partners. While 4TWNTY will coordinate with the courier partner where required, courier delays, route issues, local restrictions, failed delivery attempts, scanning delays, or tracking delays may not always be under our direct control.

We will support you in raising delivery-related concerns with the courier partner, but final resolution may depend on the courier investigation and operational status.

11

Delayed Shipment Support

If your shipment is delayed beyond the expected timeline, contact us with your order number, registered email address, phone number, and tracking ID if available.

We will review the shipment status and coordinate with the courier partner where required. Some courier investigations may take time depending on the case and location.

12

Delivered but Not Received

If tracking shows delivered but you have not received the order, contact us as soon as possible with your order number and registered contact details.

The issue must be reported quickly so that it can be escalated to the courier partner. Delayed reporting may reduce the chances of successful investigation.

Resolution will depend on courier proof of delivery, delivery records, customer confirmation, and courier investigation outcome.

13

Damaged Package at Delivery

If the package appears damaged, opened, tampered with, wet, or suspicious at the time of delivery, record clear photos and videos before accepting or opening it.

For damaged, missing, wrong, or tampered shipment claims, an unboxing video and clear photos may be required.

Claims may be rejected if proof is missing, unclear, edited, or submitted after the allowed support window.

14

Order Splitting and Multiple Shipments

In some cases, products from the same order may be shipped separately due to availability, production timeline, warehouse handling, courier limitations, or product type.

If your order is split into multiple shipments, tracking details may be shared separately for each shipment.

15

Pre-Orders and Special Drops

Pre-orders, limited drops, hand-painted products, made-to-measure products, custom products, special finish products, and selected detailed products may require extra processing time.

Dispatch timelines for such products will be mentioned on the product page wherever applicable.

By placing an order for such products, you understand and agree that the dispatch timeline may be longer than regular ready-to-ship products.

16

Non-Serviceable Locations

Some PIN codes or locations may not be serviceable by our courier partners. If your location becomes non-serviceable after order placement, we may contact you for an alternate address, hold the order, cancel the order, or process the case based on feasibility.

Delivery to remote areas may require additional time or alternate courier handling.

17

Force Majeure and Uncontrollable Delays

4TWNTY will not be responsible for shipping or delivery delays caused by events beyond reasonable control, including natural disasters, strikes, lockdowns, riots, war, courier disruptions, government restrictions, payment gateway outages, weather conditions, internet outages, production delays, supplier delays, or other force majeure events.

18

Grievance and Delivery Support

For delivery-related complaints, contact us at support@4twnty.in with your order number, registered email address, phone number, tracking ID, and a clear explanation of the issue.

We aim to acknowledge customer complaints within 48 hours and work toward resolution within a reasonable period based on the nature of the issue, courier response, and applicable law.

Some courier-related cases may require investigation time before final resolution.