Frequently Asked Questions

Most orders are processed within 24 to 48 hours. Once the order is dispatched, the delivery timeline depends on your location and the courier partner.

Delivery timelines vary by location. Metro cities may receive orders faster, while remote locations can take a little longer.

Once your order is shipped, tracking details will be shared with you. You can also contact the support team to assist you.

It means your order is being packed, checked, or prepared for dispatch. Some detailed or special products may take longer to ship.

A pre-order means the product is available to purchase before it is ready to dispatch. The product page will mention the expected dispatch timeline wherever applicable.

No. Dispatch depends on the product, production status, and finishing process. Some pieces may ship earlier, while special pieces may need more time.

For cancellation requests, contact support as early as possible with your order number. If the order has already moved into processing or dispatch, cancellation may not be possible.

Some 4TWNTY products include special finishing, detailed construction, hand-painted work, or limited production. These pieces may need extra dispatch time, which is usually mentioned on the product page.

Check the size guide and product description before placing your order. For denims and cargos, focus on waist and fit. For tops, check chest, length, and sleeve measurements.

Some products are oversized, relaxed, boxy, or cropped depending on the design. The exact fit is usually mentioned in the product description.

Size exchanges are possible if the item is eligible, unused, unwashed, and in original condition. Sale items are exchange-only.

For a relaxed streetwear fit, you can size up. For a cleaner fit, choose your regular size. Always compare your measurements with the size guide before ordering.

Materials vary by product. 4TWNTY uses fabrics like denim, twill, waffle knit, cotton blends, and other structured streetwear materials depending on the design.

Wash gently, inside out, and avoid harsh detergents. For printed, embroidered, or detailed pieces, avoid direct ironing on artwork and follow the care instructions.

Hand-finished or hand-painted products may have small variations in texture, intensity, or placement. That is part of the piece and makes each unit unique.

We try to show products as accurately as possible, but colors can slightly vary due to lighting, screen settings, and photography conditions.

Returns and exchanges must be requested within 3 days from the date of delivery.

The item should be unused, unwashed, and in original condition with tags and packaging wherever applicable.

Sale items are eligible for exchange only and may not be eligible for a refund.

Contact support with your order number, email address, reason for return or exchange, and clear photos if the issue is related to damage or wrong product.

Yes. Payments are handled through secure payment gateways. 4TWNTY does not store your card or payment details.

First check your email and SMS. If you still cannot find it, contact support with your payment screenshot and email address used at checkout.

Once an order is placed, the payment method usually cannot be changed. You can contact support as soon as possible if you need help.

Some products may restock, but not every drop comes back. Follow 4TWNTY on Instagram or join the newsletter for restock updates.

Many 4TWNTY pieces are released in limited quantities. Once a size or product sells out, it may not always return.

Join the newsletter and follow 4TWNTY on Instagram to stay updated about new drops, restocks, and early access announcements.